Under the Asset section, select R e g i s t e r / R e n e w to go to the Registration Wizard. Log in using the U se r n a m e and P ass w o r d defined when the account was createdĢ. Alternately, the product registration can be completed at a later time.Ĭomplete the following steps when registering a device for support purposes:ġ. Once the support account has been created, product details can be provided by going to the P r odu c t Register/Renew and M a n a g e Product buttons displayed on the home page. Go to the Fortinet support site shown below:Ĭ u s t o m e r service and support home page Creating an account on the support website is the first step in registering products. The P r odu c t Registration Form on the support website will allow the registration to be completed online. To receive technical support and service updates, Fortinet products in the organization must be registered. These TACs also combine to provide seamless, around-the-clock support for all customers. Each regional TAC delivers technical support to the customers in its regions during its hours of operation. Incoming service requests are then routed to the appropriate TAC. The regional TACs are contacted through a global call center.
The Fortinet Global Customer Services Organization is composed of three regional T ec hn i ca l Assistance C e n t e r s (TAC): Fortinet Global Customer Services Organizationįo r t i n e t Global Customer Services Organization.This section contains the following topics: This section explains how Fortinet’s technical support works, as well as how you can easily create an account to get technical support for when issues arise that you cannot solve yourself. Techn i ca l Support Organization Overview
0 kommentar(er)
